1) How much is it for delivery within the UK?
Delivery prices are for ANY number of plants sent to an address in this area.
We are currently offering free delivery on orders above £150 to any area shown below as a temporary trial rate.
£5.99 - Any address in England, Wales and Southern Scotland (up to approx Edinburgh & Glasgow)
£11.95 - Isle of Wight
£20.00 - Northern Scotland & Highlands (North of Edinburgh & Glasgow) (For the following postcodes: AB10 to 29, AB 31 to AB 39, AB 40 to AB 56, IV 1 to 28, IV 30 to 32, IV 36 to 40, IV 52 to 54, IV 51, 55 & 56, IV63, KA 27 & 28, KW 1 to 14, PA 20, PA 21 to PA 38, PA 41 to 49, PA 60 to 78 , PH 4 to PH 41, PH 42 to 44, PH 49, PH 50)
£30.00 - Isle of Man, Scilly, Scottish Islands (including Skye, Lewis and Harris, Arran, Shetland & Orkney)
We cannot send plants to Northern Ireland, Ireland or the Channel Islands and we do not deliver plants outside the UK.
Final postage charge will be calculated based on the prices above once your delivery postcode is entered when filling in details on the order page. Until your delivery postcode has been entered on the order page, our website will display the base delivery price of £5.99 which is the one most often requested.
If no option for courier delivery appears on the order page, please check your postcode is entered correctly with no spaces. If still no option for delivery appears please call our office on (01530) 413700 as the system may not recognise your postcode. Occasionally if there is a problem checking your postcode our website may show an error on the order page. In this case you are welcome to contact us for an update on your order.
2) When will my plants be delivered?
Normal delivery - Current estimated delivery times reflect how busy we are sending plants out and are listed on our website & updated regularly. Currently we are shipping plants out within 2 - 4 days working days using our overnight courier.
Working days mentioned are counted as Monday-Friday, when our mail order department is operational and does not include weekends, bank holidays or days when our nursery is closed annually (for example - between Christmas and New Year)
Your will receive a notification email when the plants are reserved and another message from our couriers when collected. Plants are usually dispatched by overnight courier once packed and ready (they take time to reserve, check and pack safely).
To delay the delivery - If you need the delivery after a certain date, for example: delivery in 2nd week of October, to arrive by 27th August for a birthday, delivery between 8th - 12th March when we are at the property, etc, please let us know by leaving a note in the 'Special Instructions' part of our order page. When your order arrives we will reserve the plants and delay the delivery to suit you. You can also email instructions to us at firstname.lastname@example.org or call our office on (01530) 413700.
3) Will the plants arrive safely?
How do we pack the plants - All our plants are packed carefully by hand into reinforced cardboard boxes in our mail order department. We do our utmost to package and protect the plants so that they do not get damaged on their way and so damage to plants during transit is very rare.
What should I do if there is a problem - Despite our efforts at packing, plants are inherently fragile and so in the unlikely event of a breakage or problem, just let us know as soon as possible (or within 7 days of receipt at the latest) by calling our office on (01530) 413700 or emailing us at email@example.com. We will ask for a photo of any damage to be emailed to us but the plants are guaranteed whilst in transit and so we will sort out any problems for you.
4) Can I order plants online and collect them from your nursery?
Yes, choose the plants you fancy from our website and select 'collect from nursery' when filling in the order form. We will then reserve them ready for your visit. It may take several days to reserve plants and so please call us to check availability if you wish to collect quickly after making an order.
5) I won't be in when the plants are delivered, what will happen?
The plants can be left in the prearranged safe location, for example by the front door, back door, greenhouse, etc. (Please let us know where to leave them in the 'Special Instructions' section of the order form).
For our basic delivery service, the plants can be delivered at any time between 8am and 6 pm. We are not able to specify an exact delivery time during the day!