1) How much is it for delivery within the UK?
Standard Delivery prices are for ANY number of plants.We are currently offering free delivery on orders above £85* for most of the UK (or above £250 for Northern Scotland, Highlands & Islands) £6.95 - Any address in England, Wales and Southern Scotland (up to approx Edinburgh & Glasgow) £11.95 - Isle of Wight £25.00 - Northern Scotland (North of Edinburgh & Glasgow), Highlands & Skye £35.00 - Isle of Man, Scottish Islands (including Lewis and Harris, Arran, Shetland & Orkney) We cannot send plants to Northern Ireland, Ireland or the Channel Islands and we do not deliver plants outside the UK. Priority Delivery Prices are for ANY number of plants £15.00 - for orders up to £200 in value. Orders over £200 require more time to pack and can only be sent with the standard delivery service. Priority delivery is only available for deliveries to an address in mainland England, Wales and Southern Scotland - as far North as Edinburgh. We cannot send plants to Islands, Highlands and North of Edinburgh using the priority service. For an address in these areas please select 'standard delivery' only. You are welcome to call our office on (01530) 413700 to check. |
Final postage charge will be calculated based on the prices above once country is selected when filling in details on the order page. Until your country is selected our website will display the standard delivery price of £6.95.
2) When will my plants be delivered?
Normal delivery - Current estimated delivery times reflect how busy we are sending plants out and are listed on our website & updated regularly. Currently plants are being shipped within 3 - 5 working days (working days are Monday to Friday and excludes weekends, bank holidays and the period between Christmas and New Year when our nursery is closed).
Priority delivery - Plants are reserved, packed and sent within 1 - 2 working days
To delay the delivery - If you need the delivery after a certain date, for example: delivery in 2nd week of October, to arrive by 27th August for a birthday, delivery between 8th - 12th March when we are at the property, etc, please let us know by leaving a note in the 'Special Instructions / comments' part of our order page or emailing us at sales@bluebellnursery.com
Your will receive a notification email when the plants are reserved and another message from our couriers when collected. Plants are usually dispatched by overnight courier once packed and ready.
3) Will the plants arrive safely?
How do we pack the plants - All our plants are packed carefully by hand into reinforced cardboard boxes in our mail order department. We do our utmost to package and protect the plants so that they do not get damaged on their way and so damage to plants during transit is very rare.
What should I do if there is a problem - Despite our efforts at packing, plants are inherently fragile and so in the unlikely event of a breakage or problem, just let us know as soon as possible (or within 7 days of receipt at the latest) by calling our office on (01530) 413700 or emailing us at sales@bluebellnursery.com.
We will ask for a photo of any damage to be emailed to us but the plants are guaranteed whilst in transit and so we will sort out any problems for you.
4) Can I order plants online and collect them from your nursery?
Yes, choose the plants you fancy from our website and select 'collect from nursery' when filling in the order form. We will then reserve them ready for your visit. It may take several days to reserve plants and so please call us to check availability if you wish to collect quickly after making an order.
5) I won't be in when the plants are delivered, what will happen?
The plants can be left in the prearranged safe location, for example by the front door, back door, greenhouse, etc. (Please let us know where to leave them in the 'Special Instructions' section of the order form).
The plants can be delivered at any time between 8am and 6 pm. We are not able to specify an exact delivery time during the day!