1) How much is it for delivery within the UK?
Delivery prices below are for ANY number of plants sent via courier to an address in this area.
We are currently offering free delivery on orders above £250 to any area shown below as a temporary trial rate.
£6.95 - Any address in England, Wales and Southern Scotland (up to approx Edinburgh & Glasgow)
£11.95 - Isle of Wight
£20.00 - Northern Scotland & Highlands (North of Edinburgh & Glasgow) (For the following postcodes: AB 31 to AB 39, AB 40 to AB 56, IV 1 to 28, IV 30 to 32, IV 36 to 40, IV 52 to 54, IV 51, 55 & 56, IV63, KA 27 & 28, KW 1 to 14, PA 20, PA 21 to PA 38, PA 41 to 49, PA 60 to 78 , PH 4 to PH 41, PH 42 to 44, PH 49, PH 50)
£25.00 - Isle of Man, Scilly, Scottish Islands (including Skye, Lewis and Harris, Arran, Shetland & Orkney)
Sadly we can no longer send plants to Northern Ireland
Final postage charge will be calculated based on the prices above once your delivery postcode is entered when filling in details on the order page. Until your delivery postcode has been entered our website will display the base delivery price of £6.95 which is the one most often requested.
If no option for courier delivery appears on the order page, please check your postcode is entered correctly with no spaces. If still no option for delivery appears please call our office on (01530) 413700 as the system may not recognise your postcode. Occasionally if there is a problem checking your postcode our website may show an error on the order page. In this case you are welcome to contact us for an update on your order.
Once the plants are packed and ready to go we use a next day delivery service for most of the UK (or up to 2 days for parts of Scotland and Islands). Unfortunately we cannot deliver plants outside the UK.
2) When will my plants be delivered?
Normal delivery - Plants are usually dispatched by overnight courier once packed and ready (plants take time to reserve, check and pack safely). We will usually call or email you to confirm the estimated delivery date. Current delivery estimates are shown whilst shopping and updated regularly.
To delay the delivery - If you need the delivery after a certain date, for example: delivery in 2nd week of October, to arrive by 27th August for a birthday, delivery between 8th - 12th March when we are at the property, etc, please let us know by leaving a note in the 'Special Instructions' part of our order page. When your order arrives we will reserve the plants and delay the delivery to suit you. You can also email instructions to us at firstname.lastname@example.org or call our office on (01530) 413700.
3) Will the plants arrive safely?
How do we pack the plants - All our plants are packed carefully by hand into reinforced cardboard boxes in our mail order department. We do our utmost to package and protect the plants so that they do not get damaged on their way and so damage to plants during transit is very rare.
What should I do if there is a problem - Despite our efforts at packing, plants are inherently fragile and so in the unlikely event of a breakage or problem, just let us know as soon as possible (or within 7 days of receipt at the latest) by calling our office on (01530) 413700 or emailing us at email@example.com. We will ask for a photo of any damage to be emailed to us but the plants are guaranteed whilst in transit and so we will sort out any problems for you.
4) Can I order plants online and collect them from your nursery?
Yes, choose the plants you fancy from our website and select 'collect from nursery' when filling in the order form. We will then reserve them ready for your visit. It may take several days to reserve plants and so please call us to check availability if you wish to collect quickly after making an order.
5) I won't be in when the plants are delivered, what will happen?
The plants can be left in the prearranged safe location, for example by the front door, back door, greenhouse, etc. (Please let us know where to leave them in the 'Special Instructions' section of the order form).
For our basic delivery service, the plants can be delivered at any time between 8am and 5.30pm. We are not able to specify an exact delivery time during the day!